What do I do if my items arrived damaged or defective?

Please contact us at [email protected] and provide all your personal details and order number. We will contact you on business days, within 48 hours. If possible, we ask you to take pictures of your packaging and defective items. We will do our best to get you a quick solution to keep you up and running.

I haven’t received all the items I ordered.

Please contact us at [email protected], provide your personal details as well as your order number and list the missing items. We will get in contact with you to solve the situation.

I would like to return a partial or complete order.

You can return your items if they are still packed and sealed in the original packaging. Please fill in the following return form and include it in the package.(Return address is on the form) Once we have received and checked the contents to be in order, we will refund you the item costs.

Please note:
in case returned products have been opened/used, We will deduct a certain %, this % is determined after inspection, and you will be informed by email.
We will not cover shipping costs for returns.

In very special cases you can return used goods in consultation, when you first contact Skirmshop via email [email protected] and request approval to return the used product.
PLEASE NOTE! Do not just send used products or products that are outside the 14-day return period.

For all questions regarding your order or return, we can be reached very quickly by email [email protected] (please start your email title with your order number, and you will often receive a response within 48 hours (on working days). If you have a very urgent return question that cannot be answered by email, you can call: 0610371223 (on working days)